Migration Of Sitecrew Websites To Heart Internet
December 2nd, 2011 by Peter Grove
As you may be aware, our website hosting provider (Webfusion) recently transferred all our sites to a new hosting company (Heart Internet). Their transfer did not go particularly smoothly and there were/still are a number of issues..Website Access
All websites, website content and any associated databases were moved to a new server at Heart Internet. During the transfer various important configuration details were changed which caused many sites to go off line for a period. There were also changes in the version of software the websites were running which caused some problems. We believe we have fixed all the website issues now but please let us know if you see anything wrong.
FTP Access
If you access your website via FTP (most clients do not) then this access will no longer be available. Please contact us to reinstate this.
Email Access
If you are NOT using email addresses @yourwebsitename then you will not need to take any action.
If you ARE using email addresses @yourwebsitename these will be affected by the move. With Webfusion your email account login name was something like pop.some-name etc. With the new server the login name will change to be the same as the email address eg myname@mywebsite.com
You will know when this change happens as Outlook (or your email client) will popup a dialog asking you to confirm your login name and password. At that time, please update the login name but NOT the password as this should not have changed.
Please Note! It is important to test your website's contact page (both email links and contact forms ) regularly to ensure that emails from enquirers are getting through to you.
Our apologies for the inconvenience this transfer may have caused which was unfortunately beyond our control. On a more positive note, the new hosting platform at Heart Internet is on newer hardware and running more up to date software. Their support service also seems to be more efficient. We hope, therefore, that our client's websites will load more quickly and be more maintainable in the future.
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